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Q Who are we?
A Asia(5.00%),Africa(5.00%),Northern Europe(3.00%),Central America(3.00%),Southern Europe(3.00%). There are total about 201-300 people in our office.
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Q How about the warranty?
A Two years warranty for our frames since frames sold. If quality problem happened,
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Q How can we guarantee quality?
A Always a pre-production sample before mass production;Always final Inspection before shipment;
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Q How about your R&D capability and factory scale?
A We have a strong 20 engineers R&D team and launch 2 new models every 6 months.Our production workshop 7000 square meters,capacity can reach 1000-1500 units per day.
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Q Which colors are available? Can we attach our logo or brand on the bicycles and scooter?
A The colors can be customized. Your logo or brand can be attached as your requirements. If you have legally registered patent. we can pack the goods in your branded boxes after getting your authorization letters.
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Q Do you have design patent?
A Yes. Our all products are R&D by ourselves and applied for patents.We have our own unique selling points to distinguish us from others.
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Q How does your factory to regarding the quality control?
A Quality is priority.
Every product will be fully assembled and carefully tested before packing and shipping. we have Guarantee 1 year for the whole bke & 2 years for the battery & 3 years for the frame
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Q What is your MOQ?
A MOQ is 100 units. We are glad to offer sample.
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Q Do you have samples ready to ship?
A Yes, A few samples of our popular models are available Ready to ship Samples do not support customization in components
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Q What is your sample policy?
A We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
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Q Can I get some samples ?
A YES, sample order is welcome to quality and market test.
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Q Can you produce according to the samples?
A Yes, We acan produce by your samples or technical drawings,we can build the model and fixtures.
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Q How do you ship your sample?
A For sample order, By air express is suggested on account of its rapidity and convenience, Also DDP door to door (tax paid) service can be offered for customers in EU, North America, Japan and Australia
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Q What is your terms of payment?
A T/T is the main payment terms, other payments also can be negotiated, Buik order is 30% T/T, as deposit, Balance before delivery, sample order is 100% T/T
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Q What is your terms of packing?
A Generally, we pack our goods in neutral white boxes and brown cartons. if you have ligally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.
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Q What is your terms of delivery?
A EXW, FOB, CFR, CIF, DDU
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Q Is there a tracking number for my item?
A Yes, of course. We usually ship your goods by EMS, DHL, Fedex, UPS, TNT with online track, you can view the ship status on website.
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Q What's the delivery time?
A Generally, it will take 30 to 60 working days within your advance payment. The specific delivery time depends on the specs and the quantity of your order.
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Q Do you test all your goods before delivery?
A Yes, We have 100% test before delivery.
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Q Can I mix different models in one container?
A Yes, different models can be mixed up in one full container.
